Shipping policy

Order processing times are separate from the shipping times seen at checkout.

Processing times vary by product and in rare cases may take up to 5 days.

Potential delays may occur due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

We do not offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@dissolvedstress.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

USPS is the only carrier that can ship to PO boxes. Plus, there are limitations when it comes to the size of the parcel that can be delivered.

If your package doesn’t fit, USPS will hold your package aside. But – the hold only applies for ten business days. So if the package is unclaimed at the Post Office window after ten days, the parcel will be returned to the sender.

USPS is the only courier that ships to postal boxes reliably. However, there are a couple of cases in which FedEx can deliver, so keep these restrictions in mind.

Limited courier choice: Other than USPS, the only way to deliver to PO boxes is via FedEx SmartPost. This service actually uses USPS for the final leg of delivery, which makes it possible to ship your order to your PO box

Refunds, returns, and exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We will request that you email photos of product that you wish to return. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dissolvedstress.com. Please note that returns will need to be sent to the address provided.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dissolvedstress.com.